Connect Zümrüd to your call-center line and it answers callers’ routine questions around the clock, from your tariffs, rules and account data, at the pace of a real conversation.
Phone menus and FAQ bots answer from a script and can’t look up a price, a status or a deadline, and they leave a long pause after every question. Zümrüd works on your phone line and answers from your own data: short pauses, speech that starts before the whole answer is ready, and a brief filler while it looks something up. Interrupt it any time and it stops to listen.
Answers routine questions from your tariffs, rules and account data.
Works on your call-center line, around the clock.
Short pauses, and speech that starts before the whole answer is ready.
Callers can interrupt at any time, and it stops to listen.
Operators can take the hard calls.
Yes. Interrupt Zümrüd at any time and it stops to listen.
No. It answers from your own documents, databases and systems — tariffs, rules and account data — not from a fixed script.
It says a brief filler while it searches, and starts speaking before the whole answer is ready, so callers aren’t left in silence.
Azerbaijani, Russian and English in one conversation — it follows the caller’s language.
Documents, databases, APIs and websites — and it can say where each answer came from.
A talking 3D hologram on a screen, kiosk or website, with figures that appear as it speaks.
Single-tenant, in your private cloud or on-premise. Conversations never leave your infrastructure.
See the complete product: problem, features, how it works and deployment.
Tell us what your customers or your team ask most often, and we’ll show Zümrüd answering those questions in a live conversation.